It’s seeing through the eyes of children that guides our decisions, shapes our programs and validates our vision. It’s how we nurture your children and unleash their potential. It’s how we have so much fun every day! But we also see through your eyes.
When your child isn’t with you, you need to know that your child is in a safe, secure, healthy and loving environment. You need to know that someone is responding to – and anticipating – his or her needs, respecting them, and providing opportunities for learning and socialization.
1. DOES MY CHILD NEED TO BE AT THE CENTRE BY CERTAIN TIME?
Yes, children do best when they have consistency and know what to expect. Having children in attendance by required time sets your child up for success and ensures consistency.
Infant Tot, Junior Kindergarten and Preschool by 9 am. Out of School Care by 8 am. Summer Camp by 9 am. Summer Preschool by 9:30 am.
2. Can my child still attend if he/she haS a cold?
It depends. Our Health Policy details will be provided in your Parent Package when you register. Typically, we will ask that you keep your child home or we will send them home if he/she has any of the following symptoms:
Fever: Ear temperature – higher than 38°C (100.4°F) / Armpit temperature – higher than 37.4°C (99.3°F)
Sore throat or trouble swallowing
Pain – any complaints of unexplained or undiagnosed pain
Infectiousness (i.e. Runny nose with green or yellow mucus)
Yes, we are open all year round. Our Infant Tot and Junior Kindergarten programs run from July to June, and open during Spring Break. Thus, Preschool & Out Of School Care Programs are year-round programs, these programs operate as Summer Preschool and Summer Camp during the months of July and August. To guarantee a spot in September, children are encouraged to attend during summer months.
We close on all statutory holidays, 10 days Winter break and a Professional Development day for our teachers. Schedule and centre calendar will be provided.
4. This is my child's first school experience. How can I help my child adjusted?
We recognize how difficult it can be for some children to separate from the parents and vice versa. For many children this is the first time they have spent any time away from their parents, and may be their first experience of being in a group. Therefore, Gradual Entry is essential to set up for success. Gradual Entry helps the parents and the children familiarize themselves with the centre, classrooms, routines of the day, their classmates and the teachers.
At StrongSteps, we work with each family, comfort your child, and help them to feel secure and to reduce their separation anxiety! But we need your help to be as successful as possible!
Here are a few helpful tips:
Schedule a visit with your child before the first day.
Talk about the school at home. This helps your child to feel that you are happy with the teachers, classroom and the environment they will be in everyday!
Some children benefit from seeing pictures of their future classroom including the outside play space, so that they can familiarize themselves with the new environment beforehand. Share photos from the website!
Talk about all the fun activities your child will be doing.
Create a small photo album of family members or other special mementos can be helpful to give in times of stress.
When leaving say good-bye and go without hesitating. Always reassure your child that they will be taken care of and that you will be back to pick them up as soon as the day is over.
If your child cries, allow the teacher to take over to soothe your child and we will call or text you when they are calm.
Some children do not have separation anxiety in the beginning and can appear later when the “honeymoon period” is over. This is normal!
We do not charge for the first two weeks of gradual entry as we expect a parent or someone that the child knows well to stay in the facility at all times. We ask you to be patient because each child is different and may require longer time to adopt. Watch video
5. How can i find out how my child is progressing?
By establishing open communication with the teachers, you can keep up with your child’s progress throughout the year. We strongly encourage parents to communicate with the teachers daily, when drop offs and pickups. Meeting also can be arranged if you have concern about your child's progress.
The value in having good communication between parents and teachers creates a partnership that benefits the child. Good communication between home and school helps both the teachers and the school do their jobs better. In addition, maintaining strong communication helps parents better understand teachers’ expectations for academic work and behavior. If behavior issues arise, good communication can help deal with or eliminate the inappropriate behavior.
We also have Parent-Teacher conferences twice a year to share your observations and questions about your child with us.
6. Can my child bring toys from home?
We ask that no playthings be brought to the center from home. Because of the number of children, we cannot be responsible for any item that is misplaced or broken.
At StrongSteps, we have a variety of toys for children to play with. We teach children the importance of sharing with one another. For this reason, we generally advise parents to not provide kids with toys from home to bring to the centre. However, we understand that some toys may provide comfort for children. Therefore, if children have a special toy which helps them sleep, we can hold on to the toy, or keep it within the child’s backpack until nap time, where they can sleep with their special toy. Please mark it clearly with the child's full name.
7. Does the teacher administer medication?
We only administer doctor prescribed medication, no over-the-counter medicine. Medication should given to the teachers, not be left in lunch boxes or cubbies. Medication should not be mixed in food, bottles or drinks. At StrongSteps, Medication administration form is required before administer any prescribed medication.
8. Do i have to pay tuition fees for days that my child does not attend due to illness or vacation?
Yes, tuition fees are paid during all absences; once a space is confirmed. It is payable whether the child attends or not, due to sickness, or away on vacation. We do not allow make up days. If you are unable to pay, you must re-register upon your return if there are open spots available.
9. Do you accept children on subsidy?
Yes, we will accept children on subsidy. If your subsidy payment has not gone through, you are required to cover these fees until the subsidy payment has been processed. It will be the parent’s responsibility to follow up with subsidy.
10. To reserve a spot for September, do I need to enroll my child throughout the summer?
Yes. It is highly recommended that your child is registered in the summer program (July and August) to reserve a spot for September. Spots are offer to family who can start early. Our centre runs year round and carries the same expenses and fixed costs during all seasons.
11. Is there a late fee for late pick-up?
Yes. There will be charges for late pickups after 6 pm when our center closes. This money will go directly to the staff member that is on shift. If you are going to be late, you must always notify the school and/or make an alternative pick up arrangement.
12. Can I Change my child's program schedule if my child is enrolled part-time?
We will try our best to accommodate your schedule; however, it will depend on the availability of each day. If you would like to add an additional day, please let us know and we will work with you to find an opening. If you would like to decrease the amount of days your child attends, we require a one month’s written notice on the first of the month.
Still have Questions? We understand that choosing the right care for your child is a significant decision. Not all of your questions can be answered by a fancy website. Please email us and we can answer specific questions.